Contact Marc today... +1-780-729-4932 | marc@marchaine.com

Customer Experience Expert

Duh! It’s Not About You!

Apr 18, 2021

How you respond to crises and the needs of your customers, reflects your values and dictates how your brand is perceived and represented. Your guest experiences count, especially when things aren’t going according to plan. On July 31, 2017, the airlines were dealt another blow. I say the “airlines” instead of “The airline,” or in…

Marc gave a really great presentation. He was engaging, relatable and has a great sense of humour, I was laughing throughout the presentation.

He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.

Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.

Lyndi Hamon, Electrologist, Event Attendee

"Marc’s Leverage Design Thinking for Your Next Live Event workshop was a real game changer. Going into the 3-hour session as a “skeptic,” I left a “believer.” The fast-paced, hands-on approach and Marc’s enthusiasm, insight, and knowledge helped our group change how we now prepare for our next live event."

Danie Botha, Physician, Author, Speaker

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.

Kim McQuaite, Kim Communications

Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.

Eva Bencsik, Mr. Printer

I thought his presentation was very informative and provided a lot of insight into problem-solving in regards to some of the issues our industry deals with, specifically with clients.

He was a great speaker and enjoyed it very much, I feel as though Marc has had a lot of experience in the business industry and is genuine in wanting to help others with their businesses.

He had a few funny moments we all enjoyed too! I felt there was value in his presentation/training because I was able to relate and use it towards both of the businesses I have, Electrolysis and my Skincare line.

Susanne Bodevin, Director

I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.

Tracey Durant, South-Side Sobey’s

A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.

Jeff Millar, IGA Garden Markets

Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!

Tracy Preece, Bylaw Officer (former), Town of Devon

Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker

Judge Brian Stevenson, Past International President, Lions Clubs International

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Duh! It’s Not About You!

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Client Highlights

Transform your level of service

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If you believe in creating magical moments
for your guests, let’s talk.

+1-780-729-4932 | marc@marchaine.com

FILL OUT THE FORM TO BE INFORMED WHEN THE BOOK IS RELEASED

Duh! It’s Not About You!

Recent Posts

Tags

Archives

Shared Experiences

Client Highlights

Transform your level of service

Book Marc for your next event

If you believe in creating magical momentsfor your guests, let’s talk.

+1-780-729-4932 | marc@marchaine.com

FILL OUT THE FORM TO BE INFORMED WHEN THE BOOK IS RELEASED

If you believe in creating magical moments
for your guests, let’s talk.