Associations across the world are losing strength. Dwindling membership and lack of member engagement are being compounded by a lack of sponsorship revenues.
“ROI,” “value,” and “limited participant time” are cited constantly as the reason why members are dropping off and not getting involved, leaving the same core group of people to drive the organization forward. Add to that, that the Boomer generation is retiring and the newer generations just don’t see value in what you are offering. We are at a point in time when saying “yes” to one thing means saying “no” to another.
Wouldn’t it be great if you could delve into the needs of all your stakeholders, picking and packaging programs that provide the value your target demographic needs to say “Yes!” to you and your Association?
Through Lights! Camera! Action! an operation framework that looks at organizations and their offerings through the lens of live theatre, Associations like yours can uncover best practices used to create jaw-dropping experiences for your members, your sponsors and your staff. This intuitive and unique perspective provides the method that allows your board of Directors and your operational team to script, direct, and stage the award winning experience your stakeholders deserve.
If you’re looking for an authentic and sustainable way to build member engagement, and enhanced member experience, all while providing sponsors with the value they require to support your organization, then this framework can uncover your hidden potential.
Ready to take your member experience to the next level?
How Marc Can Help
According to a 2017 survey, only 55% of your members are engaged, with 20% being your ambassador members.
You’ve done membership satisfaction surveys and have tweaked programs. You’ve even done recruitment drives, and fought heavily to attract new sponsors. Even though the programs work for a little while, you’re back fighting the same old battles time after time.
In this program, Marc will take you through the six levels of engagement in any organization. We will uncover the root causes and drivers to the various levels of engagement, defining relative needs at each level… Once armed with this valuable insight, we will then know how to be of service to your stakeholders. You’ll be well on your way to tipping the level of engagement in your favour, and to the benefit of your members.
LIGHTS! CAMERA! ACTION!
Using the lessons of live theatre to drive membership, increase engagement, and provide superior value
In Theatre, what does it take to put on an award-winning performance each and every night? It takes a focus towards operational excellence and the guest’s Experience Expectation. It means bringing teams together, unified towards a common objective, with all the resources and support in place. It means being ready for SHOWTIME!
Based on his book “Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre”, Marc uses the lessons of live theatre to pull back the curtain on underperforming organizations and teams to deliver real-world, focus-oriented strategies to drive your operational excellence.
He delves from the foundational to the specific, as he outlines practices and philosophies that organizations can script and direct to ensure they put on a show-stopping experience their members deserve, and will come back for. Are you ready for show time?
Priming for Your Prima Donnas
How to be aware of hot buttons and learn to deal with your high-needs people in a productive way
Prima Donnas can be the stars of a show. They can be the headliner, the best customer, the leading producer, and the shining star. But, they can also be the bane of a production company. They can take up a lot of time, slow down production, misdirect our energies, and destroy morale.
In real life, Prima Donnas can be our difficult people. They are the employees, co-workers, customers, and suppliers who are seen as arrogant, pushy, demanding, back-stabbing, manipulative, and down-right whiny.
But we can’t think that way!
In order to effectively deal with them, we must first change how we think and feel about them.
In this humorous and lighthearted session, we learn how to deal with the Prima Donnas among us. We will define your individual hot buttons and learn tools, tips, and techniques to effectively disarm the Prima Donna, all while showing empathy, care, and respect.
Ready to take your team’s relationship skills to the next level?
For your upcoming conference, Marc Haine will engage your participants, providing real-world and playful lessons to help them boost their people, productivity, and profits.
In this 60 or 90 minute keynote, your participants will learn how to recognize the various levels of employee and member engagement (and disengagement) to use for developing meaningful programs and incentives to bolster engagement and caring at every level.
Understanding the drivers of employee and member engagement and disengagement will give you the upper hand in defining a culture that delivers superior results.
Want to shine a spotlight that helps motivate and provide superior ROI for your organization’s stakeholders?
Your franchisees are usually so entrenched in their business, they can’t see the forest for the trees. Daily crises have them switching priorities almost minute-to-minute. An unbiased outside perspective can help bring clarity to your brand’s vision, making it top-of-mind for your franchisees, while focussing their thinking and their future actions.
Marc’s speciality is helping to delve beneath the surface, peeling back the onion to expose capacity and passion within teams, and engineering show-stopping experiences your customers and staff deserve.
Ready to take your franchisee and customer experience to the next level?
Workshops / Training / Facilitating
As a Professional Speaker / Trainer / Facilitator and an accredited Challenge Dialogue System™ Practitioner, Marc helps facilitate enabling and empowering transformative change. Using the time-based and challenge-focused system, he can help stakeholders create strategic plans that will support diverse groups in accomplishing complex tasks.
Marc’s fun and playful approach, encourages participants to uncover information, collaborate, and innovate while driving evolutionary thinking. By applying experiential and proven models to create information retention and application, participants can put theories and new practices into motion the very next day.
Are you ready for uncompromising long-term transformation?
1-on-1 / Group Coaching
You have a plan, a direction, and a purpose. Now it’s all about creating measurable metrics and accountability to drive it forward.
Uncompromising transformation is hard. It means being uncomfortable. It means thinking differently, acting differently, and doing differently. But it is challenging to stay uncomfortable. Many people instigating purposeful change regress to previous beliefs and behaviours when the going gets tough.
Marc’s approach to group and one-on-one coaching is, “what gets measured, matters.” This creates a balanced scorecard, driven by objectives and learning/developmental opportunities to keep you, your team, and your members on course and purposeful.
Ready to take your or your team’s goals to the next level?
With his roots firmly set in 35 years of hospitality, Marc is a service specialist. He understands that the minute a guest (customer, client, audience, prospect, even employee) comes into contact with your brand, IT’S SHOWTIME! From their initial contact your values, your goals, your mission will be reflected in everything you do, and more importantly in everything they see, experience, and feel.
Marc is a service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.
As a teacher, trainer, speaker and facilitator, Marc’s core values of humour, humility, staying uncomfortable, and being of service grounds him to connect with audiences and service providers alike. In his career, he’s been there, he’s done that, and like your staff, he’s bought the t-shirt!
Whether coaxing empathy from new leaders within your organization, or helping long-term service providers seek out their purpose, Marc’s authentic, light-heartedness, and sense of humour shows people how they can care and lead while growing as individuals and professionals.
LIGHTS! CAMERA! ACTION!
Business Operational Excellence Through the Lens of Live Theatre
Marc Haine’s brilliant book takes a unique look at business practices and applies views, processes, and objectives of live theatre.
It highlights how businesses can differentiate themselves, fulfill their guests’ Experience Expectation, and always be ready for SHOWTIME!