Marc is a customer and employee experience strategist, keynote speaker, consultant, and author of Lights! Camera! Action! With 35 years of experience in hospitality, retail, and other customer-facing industries, Marc has created unique frameworks to help organizations build lasting connections to become THE brand of choice.
Marc’s energetic, humorous, and authentic delivery makes him relatable and fun. He empowers business operators with unique tools to create jaw-dropping, show-stopping experiences their customers and employees deserve.
Marc’s podcasts, Marc Haine Live and Experience Leadership: The Small Business Podcast, have over 100,000 views worldwide.
Marc is the 2023 Community Spirit Award recipient in his local community. He is the co-founder and president of several non-profit organizations, such as: Walk the Talks, East of 60 Productions Society, and sits on the national board of the Canadian Association of Professional Speakers (CAPS).
During his free time (if he has any), you can find Marc tossing a mean pizza, or showing off his sourdough mad skills. If you are lucky, you might even see him on a comedy stage near you. Marc lives in the quaint town of Devon, Alberta with his beautiful wife and his menagerie of pets.
Values to live by & inspire others
“Leaders today need to be authentic and caring if they want to get the best out of their teams.”
Humility is an internal power. It’s not about what we do, but what we do for others. We work with people, never above and never below. We are enriched by our connections with others, and fulfilled by being of service to their benefit.
“Life is too short not to have fun – and since we are imperfect beings, keeping a sense of humour is essential!”
Humour is our bridge to life – positive or negative. It’s a more enthusiastic approach when problem solving. Humour brings balance to challenges and brings levity to stress. Humour taps into our spirit and drives a mindset that addresses solutions from a different perspective. It allows people to be inspired by a brighter side.
“Happiness is not what we gain for ourselves, but what we do for others. Our true calling is to be of service to others.”
Being of service to people, profit, and planet allows a high level of generosity to give of yourself to the benefit of others. It is our higher power. Being of service creates a higher sense of fulfilment in life, as we care for others first. By being of service teams perform at a higher level, care more and achieve greater outcomes with a purposeful, positive impact.
“Comfort and growth cannot coexist. If you want to learn and achieve more, stay uncomfortable.”
“We should have done this sooner!” is the cry of the complacent. Doing what we do, because it’s what we’ve always done, parks us at the bottom of the curve. Getting and staying uncomfortable forces us to think differently, feel differently, do differently and dares us to fail forward. It challenges our fears, challenges our thinking, and challenges our beliefs. Staying uncomfortable forces us to grow. Life is too short for us not to challenge ourselves every day.
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.