Where service and compassion meet
The difference between providing service and creating a memorable experience is to stop and care. It’s taking that extra step and providing authentic care.
As service providers, whether to internal or external customers, what we say and what do pales in comparison to how we make them feel.
Author, Speaker, Facilitator and Coach, Marc will help your teams ignite their passions, enable your leaders to recentre their focus, and drive continuous improvement through connected and engaged employees. This will allow you to realize your competitive advantage with a connected purpose and consistency of customer experience across your brand.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, every day.
Values to live by & inspire others
“Leaders today need to be authentic and caring if they want to get the best out of their teams.”
Humility is an internal power. It’s not about what we do, but what we do for others. We work with people, never above and never below. We are enriched by our connections with others, and fulfilled by being of service to their benefit.
“Life is too short not to have fun – and since we are imperfect beings, keeping a sense of humour is essential!”
Humour is our bridge to life – positive or negative. It’s a more enthusiastic approach when problem solving. Humour brings balance to challenges and brings levity to stress. Humour taps into our spirit and drives a mindset that addresses solutions from a different perspective. It allows people to be inspired by a brighter side.
“Happiness is not what we gain for ourselves, but what we do for others. Our true calling is to be of service to others.”
Being of service to people, profit, and planet allows a high level of generosity to give of yourself to the benefit of others. It is our higher power. Being of service creates a higher sense of fulfilment in life, as we care for others first. By being of service teams perform at a higher level, care more and achieve greater outcomes with a purposeful, positive impact.
“Comfort and growth cannot coexist. If you want to learn and achieve more, stay uncomfortable.”
“We should have done this sooner!” is the cry of the complacent. Doing what we do, because it’s what we’ve always done, parks us at the bottom of the curve. Getting and staying uncomfortable forces us to think differently, feel differently, do differently and dares us to fail forward. It challenges our fears, challenges our thinking, and challenges our beliefs. Staying uncomfortable forces us to grow. Life is too short for us not to challenge ourselves every day.
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.