Marc Haine

Service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.

Marc Haine

Service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.

Where service and compassion meet

The difference between providing service and creating a memorable experience is to stop and care. It’s taking that extra step and providing authentic care.

As service providers, whether to internal or external customers, what we say and what do pales in comparison to how we make them feel.

Author, Speaker, Facilitator and Coach, Marc will help your teams ignite their passions, enable your leaders to recentre their focus, and drive continuous improvement through connected and engaged employees. This will allow you to realize your competitive advantage with a connected purpose and consistency of customer experience across your brand.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, every day.

Values to live by & inspire others


“Leaders today need to be authentic and caring if they want to get the best out of their teams.”

Humility is an internal power. It’s not about what we do, but what we do for others. We work with people, never above and never below. We are enriched by our connections with others, and fulfilled by being of service to their benefit.


“Life is too short not to have fun – and since we are imperfect beings, keeping a sense of humour is essential!”

Humour is our bridge to life – positive or negative. It’s a more enthusiastic approach when problem solving. Humour brings balance to challenges and brings levity to stress. Humour taps into our spirit and drives a mindset that addresses solutions from a different perspective. It allows people to be inspired by a brighter side.

Of Service

“Happiness is not what we gain for ourselves, but what we do for others. Our true calling is to be of service to others.”

Being of service to people, profit, and planet allows a high level of generosity to give of yourself to the benefit of others. It is our higher power. Being of service creates a higher sense of fulfilment in life, as we care for others first. By being of service teams perform at a higher level, care more and achieve greater outcomes with a purposeful, positive impact.

Staying Uncomfortable

“Comfort and growth cannot coexist. If you want to learn and achieve more, stay uncomfortable.”

“We should have done this sooner!” is the cry of the complacent. Doing what we do, because it’s what we’ve always done, parks us at the bottom of the curve. Getting and staying uncomfortable forces us to think differently, feel differently, do differently and dares us to fail forward. It challenges our fears, challenges our thinking, and challenges our beliefs. Staying uncomfortable forces us to grow. Life is too short for us not to challenge ourselves every day.

On a mission to inspire leaders and their organizations to put more love and care in being of service.

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Shared Experiences

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
Great enthusiasm! Marc has such a positive, caring attitude. He exudes passion and energy. Love it!
Benita Pedersen, All Fired Up Event Services
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

Client Highlights

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