Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, every day.
Ready to take your customer experience to the next level?
LIGHTS! CAMERA! ACTION!
Business Operational Excellence Through the Lens of Live Theatre
Marc Haine’s brilliant book takes a unique look at business practices and applies views, processes, and objectives of live theatre.
It highlights how businesses can differentiate themselves, fulfill their guests’ Experience Expectation, and always be ready for SHOWTIME!
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.