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Customer Experience Expert

Clarity, Direction, Cohesion, Differentiation: Why Customers Choose Someone Else with Andre Ducharme | Ep 326

Stop Sounding Like AI: Build a Brand People Remember with Maria-Katarina Johannesson | Ep 325

Why Employees Agree but Don’t Act with Barry Moline | Ep 324

Your Workplace Culture Is Costing You More Than You Think with Rebecca Johnson | Ep 323

Why Your Best Employees Don’t Speak Up — And What It’s Costing You with Bill Lennan | Ep 322

Why Your Best Employees Are Burning Out (And How to Stop It) with Crystal Rowland | Ep 321

Why Great Employees Struggle as Managers with Jeff Sesol | Ep 320

The Hidden Financial Mistakes Killing 7-Figure Businesses with Rob te Braake | Ep 319

Stop Being the Hero: How to Build a Team That Wins Without You with Maximos Lih | Ep 318

Marketing Strategy Before Marketing Tactics: What Businesses Get Wrong with Michael Trkolta | Ep 317

Don’t Hire Full-Time Yet: Why Fractional Executives Are Better for Growth with Lauragaye Jackson | Ep 316

Why Your Managers Are Too Busy to Lead on CX Chat with Martin Henley

The 10 Blind Spots That Lead to Executive Burnout with Julien Godbarge | Ep 315

Dare to Lead With Love: A Servant Leader’s Playbook on Doing Business with a Servant’s Heart

How Storytelling Makes Your Business Easier to Trust with Amy George | Ep 314

The Leadership Skill Companies Forget to Teach with Holly Golebiowski | Ep 313

How Better Communication Builds Trust, Influence, and Revenue with Robert Kennedy III | Ep 312

The Psychology Behind High-Performing Teams with Manny Fiteni | Ep 311

The Hidden Cost of Change Most Leaders Ignore with Leann-Rose Crook | Ep 310

How to Use Artificial Intelligence WIthout Losing Trust with Dr. Alex Leathard | Ep 309

How to Build Step by Step Without Burning Out with Lisa Ascolese | Ep 308

How to Build a Business That Runs Without You with Rory Prendergast | Ep 307

The Wealth Strategy Small Business Owners Are Missing with Rebecca Irey | Ep 306

Hiring the Wrong Manager Will Kill Your Profit with Nick Avaria | Ep 305

Stop Managing—Start Transforming Your Business with Ash Seddeek | Ep 295

The Anti-Hustle Path to Sustainable Success with Trevor G. Blake | Ep 304

How to Use AI in Business Without Falling for the Hype with Dr. Fern Halper | Ep 303

How to Uncomplicate Your Marketing and Attract the Right Customers with Sacha Awwa | Ep 302

Employee Experience: What Makes People Feel Valued at Work on HR with Love

How New Managers Accidentally Become Toxic at Work with Paul Leon | Ep 301

How to Unlock Hidden Talent in Your Organization with Allan Moore | Ep 300

The Career Development Mistake Costing You Top Talent with Melissa Jenner | Ep 299

You Didn’t Hire the Wrong People. You’re Just Destroying the Right Ones. with Allison Al-Khemi | Ep 298

The Secret to Scaling a Business Without Burning Out with Scott Abbott | Ep 297

The 4 Forces That Drive Business Growth with Kevin Lawrence | Ep 296

PR vs Publicity: What Business Owners Get Wrong with Steve Turner | Ep 294

Is Your Company Ready When Senior Employees Retire? with Andi Simon | Ep 293

The End of Hybrid? Why Your Office Needs a Radical Redesign with Ranya Nehmeh | Ep 292

The Red Binder Myth: Why Most Crisis Plans Don’t Work with Patrick Hardy | Ep 291

The Real Reason Customers Get Frustrated and Stop Doing Business With You with David Avrin | Ep 290

Lead With Love at Work: Service-First Leadership, Culture Fixes, and Good Communities with Michael G Neece

Sales Team Structure That Drives Real Growth with Glenn Poulos | Ep 288

Why Working Harder Is Making Your Business Worse with Brad Poulos | Ep 287

Creating Exceptional Customer Experiences with Bradley Hamner

Become a Courageous Leader in 2026 with Rick Denley | Ep 289

Leadership Behavior That Builds—or Breaks—Momentum with Dr. Scott Hutcheson | Ep 286

Why Working Harder Isn’t Fixing Your Business Bottleneck with Camilla Bignell | Ep 285

Customer Experience Expert on The Inventress Podcast with Lisa Ascolese

The Death of Old Marketing: What Leaders Need to Know Now with Skip Wilson | Ep 284

How to Build Marketing That Feels Human Again with Gee Ranasinha | Ep 283

Read the Room or Lose the Deal with Jake Stahl | Ep 282

The Hidden Heist: How Business Owners Rob Their Own Wealth with Bill Cates | Ep 281

The Leadership Skill Nobody Trained You For with Dr. Michelle Reina and Dr. Dennis Reina | Ep 280

The 6-Step Formula for a Financially Healthy Business with Avi Pinksy | Ep 279

How Low Engagement Drains 8% of Your Revenue—And How to Stop It with Ryan Englin | Ep 278

From Self-Sabotage to Superconscious Leadership with Victoria Shakoor | Ep 277

Boost Retention and Loyalty with Culture Branding with Nader Safinya | Ep 276

Why Gen Z is Quitting Management (And What To Do About It) with Christy Pretzinger | Ep 275

How To Make People Trust You Fast! with Carrolee Moore | Ep 274

How to Fix Digital Chaos Fast with Therman Trotman | Ep 273

Regenerative Leadership: The New Path to Growth with Jordanna Eyre | Ep 272

The New Rules of Visibility: Ranking in a Post-AI World with Carl Holden | Ep 271

The One Mistake That Could Cripple Your Business! with Shayne Kawalilak | Ep 270

Protect What You’ve Built: The Smart Way to Integrate Legal, Tax & Business Planning with Chris Papin | Ep 269

How to Break Through Business Ceilings By Scaling With Purpose with Micheal Schoenberger | Ep 268

How to Stop Chasing Change and Start Leading It with Stephen Shapiro | Ep 266

Effective Recruitment Doesn’t Have to Be Hard with Kyle Patrick Smith | Ep 267

Leading with Kindness: The New Strategy for Team Retention with Michael G. Neece | Ep 265

Next Gen Succession: Avoiding the Family Business Trap with Dr. Doug Gray | Ep 264

The Secret to Solving Business Chaos with Reuven Shelef | Ep 263

The Hidden Cost of Frustration: What It’s Really Costing Your Business with Andrew Oxley | Ep 261

Scaling with Trust: A Business Growth Essential with David Miller | Ep 260

The Real Reason Leaders Burn Out—and How to Stop It with Darci Ecker-Popiel | Ep 262

Inclusive by Design: Using Data & AI to Help Humans Thrive with Dr. Serena Huang | Ep 259

The Real Reason New Companies Fail with Chip Higgins | Ep 258

How to Lead Multicultural Teams with these hidden Keys to Team Success with John McGraw | Ep 257

8 Principles That Help Entrepreneurs Outlast the Competition with Dr. Neri Karra Sillaman | Ep 256

Turn Guest Complaints Into 5-Star Moments with Michelle Pascoe

How to Create Breakthroughs and Transform Culture with Disruptive Leadership with Ted Santos | Ep 255

Why Hard Work Won’t Scale Your Business: The Mindset Shift You Need with Peter Kovacs | Ep 254

Why Are Good Workers Quitting So Fast? with Twyla Onderka | Ep 253

How to Lead a Multigenerational Team Without Losing Your Mind with Michelle Pascoe | Ep 252

Mastering Difficult Conversations: A Playbook for Leaders with Mark McPherson | Ep 251

Stop Sabotaging Your Success: The MindShifting Method for Leaders with Mitch Weisburgh | Ep 250

3 Shifts to Transform Your Leadership Style with Jennifer Jensen | Ep 249

How Real Leaders Actually Build Loyalty, Guaranteed! with William C. Davis | Ep 248

How to Attract and Keep Great People in 2025 with Kevandre Thompson | Ep 247

Turn Managers into Leaders: Practical Steps for Real Impact with Kathy Andrews | Ep 246

How Generational Gaps Are Costing Your Business—And How to Fix It! with Mary Cooney | Ep 245

Boost Employee Engagement with Playful Leadership with Chris Marshall | Ep 244

The 9 Superpowers of Successful Business Leaders with Ron Szekely | Ep 243

Why Workplace Culture Is Killing Your Results with Tina Cantrill | Ep 242

How Artificial Intelligence Is Transforming the Future of Work—What Business Leaders Must Do Today with Scott Wright | Ep 241

Three Ways to Boost Team Engagement Today with Tanya Doucet | Ep 240

Marketing Tactics That Drive Real Business Growth with John Dwyer | Ep 239

How to Reignite Focus in Your Remote Team with Steven Puri | Ep 238

How to Spark Innovation: Practical Tips for Managers and Business Owners with Vanessa Thompson | Ep 237

AI for Leaders: Shift Your Thinking, Boost Your Impact with Andrew Davis | Ep 236

Confidence Comes Later: Why Action is Your Secret Weapon with Angus Nelson | Ep 235

From Burnout to Fulfillment: Realigning Your Leadership Style with Irene Riad | Ep 234

From Grind to Growth: How to Build a Business That Works for You with Chris Goegan | Ep 233

The Hidden Business Mistakes Costing You Time, Money, and Talent with Dawn Holly Johnson | Ep 232

Why Great Employees Fail as Managers (And How to Fix It) with Tara Landes | Ep 231

Unlocking LGBTQ+ Wisdom: The Key to Better Leadership with Joel Davis Brown | Ep 230

Turn Every Personal Interaction Into a Success (Using These 5 Strategies!) with John Golden | Ep 229

The Simple Sales Fix That Can Really Double Your Revenue with Ursula Mentjes | Ep 228

The Truth About Franchising: Is It Really the Fast Track to Success? with Guy Coffey | Ep 227

How to Build a Workplace Where People Want to Stay with Samantha Irwin | Ep 226

Bad Leadership Is Destroying Company Culture Every Day with Dr. Roger Gerard | Ep 225

Building a More Inclusive Workplace with Cultural Sensitivity with Tina Varughese | Ep 224

Avoiding Customer Feedback Nightmares With BETTER Surveys with Brian Boyette | Ep 223

Why Your Business Exit Plan Matters More Than You Think with Cannon Carr | Ep 222

Stop Workplace Drama: Tools for Leaders and Managers with Robyn Hatcher | Ep 221

Unlocking Leadership: How Self-Awareness Can Save Your Business with Phillip Holmes | Ep 220

How to Turn Disengagement Around with the Power of Humour with Beth Sherman | Ep 219

Toxic Bosses Are Killing Your Company’s Productivity with Dr. Laura Lovett | Ep 218

The 4 Rooms Formula: Build Resilient Teams and Boost Productivity with Cate Collins | Ep 217

Lights! Camera! Action! Turning Business into a Show-Stopping Experience on Playing With Perspective

Asking BETTER Questions Can Be The Answer To Productive Meetings with Sean Grace | Ep 216

Bad Customer Support Is Costing Your Business EVERYTHING with Charlotte Ward | Ep 215

Boosting Team Productivity Requires STOPPING Common Mistakes with Lori Saitz | Ep 214

How to Build Authority and Grow Your Brand with Jill Burk | Ep 213

Get Noticed: Why Your Business Needs a Podcast with Darren Saul | Ep 212

Transform Customer Experience: From Fixing to Innovating with Katie Stabler | Ep 211

Why Leaders Need to Join Their Employee’s Journey on Relationships at Work

Employee Exhaustion Is REALLY Hurting Your Business with Dr. Labib | Ep 210

Can Meditation Really Help Small Business Owners Achieve Success? with Kira Leskew | Ep 209

Why Your Company Culture Is Sabotaging Success with Chris Dyer | Ep 208

Simple Ways to BOOST Your Human Capital ROI with Susan Mazer | Ep 207

How to Support Your New Managers for Long-Term Success with Ross Saunders | Ep 206

The Critical Need for Improving the Emotional Agility of Leaders with Dr. Matthew Norton | Ep 205

Creating Emotional Connections: Key to Brand Loyalty and Recognition with Ken Schmidt | Ep 204

The Five Key Elements to Boosting Business Success with Co-Creative Leadership with Steffan Surdek | Ep 203

Boost Your Business with Self-Awareness and Emotional Intelligence with Ron Stotts | Ep 202

Unlocking Success: Why Emotional Well-being in the Workplace Matters with Susan Ní Chríodáin | Ep 201

Taming the Burnout Monster: Leadership Strategies to Empower Managers with Jay Lambert | Ep 200

Better Business Practices: How to Transform Your Culture with Michael Kerr | Ep 199

Leadership Blind Spots: How to Recognize and Overcome Them with Russel Lolacher | Ep 198

Millennials & Gen Z Unplugged: Why Your Younger Generation Are Actually Quiet Quitting with Sarah Sladek | Ep 192

Leverage Cash Flow For Business Success and Growth with Kirsha Campbell | Ep 197

Unlocking Workplace Potential: How Authentic Connections Drive Success with Roxanne Derhodge | Ep 196

Founders’ Dilemma: The Emotional Journey of Selling a Business with Jonathan Bennett | Ep 195

Backstage Business Secrets: How to Drive Operational Excellence with Marc Haine | Ep 194

The Emerging Cost of Workplace Isolation: What Committed Leaders Need to Know with Marie Gervais | Ep 193

Building Strong Teams Across Borders: What You Need to Know with Andy Hilliard | Ep 191

Beyond the Hype: Practical AI Applications for Business Growth with Ford Saeks | Ep 190

Lease No More: Proven Strategies for Business Owners to Own Their Premises with Paul Neal | Ep 189

Aligning Your Business: Vision, Strategy, and Customer Engagement with Jim Stevenson | Ep 188

Creating Connected Workplaces: The Power of Trust and Authenticity with Stan Gibson | Ep 187

Revolutionize Your Management Style: From Solutionizer to Empowerment Expert with Jesse Fernandez | Ep 186

Make a Great Plan: How to See and Reach Your Profitable Business Goals with Jennifer Drago | Ep 185

How to Lead, Empower & Inspire your Restaurant Team on Restaurant Rockstars

Transform Your Business Ethically: Growth Secrets Unveiled with Jeff Blackman | Ep 184

Beyond Features: How to Sell with Emotional Benefits and Boost Your Brand with Carmen Reed-Gilkison | Ep 183

Developing your Personal Business Brand with Robert Hargrove | Ep 182

Unlock satisfaction and impact in your lifestyle business. with Monique Allen | Ep 181

Revolutionising Feedback: The Shift to Ongoing Employee Development with Marc Haine | Ep 180

Unlocking the Power of Employee Emotional Wellness for Business Success with Dr. Shahana Alibhai | Ep 176

Crafting Meaningful Work Experiences: How to Make Work Fulfilling with Jesse Brisendine | Ep 175

Unlocking Diversity and Empowering Your Workplace with Denis Boudreau | Ep 174

AI-Driven Marketing: The Future Landscape and How to Adapt with Aziz Musa | Ep 173

The Efficiency Blueprint: Your Guide to Making Your Business Better with Jon Bassford | Ep 172

Unlocking Success: The Role of Effective Leadership and Company Culture with Roger Beaudoin | Ep 179

Spark Initiative and Reduce Resistance to Change on Your Team with Marc Haine | Ep 178

The Art of Managing Hourly Employees: Proven Strategies for Success with Scott Greenberg | Ep 177

Beyond, “Have a Nice Day”: Next-Level Customer Service with Marc Haine | Ep 171

The Unseen Barrier to Leadership Excellence – Unpacking Emotional Intelligence with Carolyn Stern | Ep 170

How to Reignite a New Passion for Your Small Business with Tom Freeman | Ep 169

The Ultimate Guide to Retaining Talent and Reducing Turnover with Cara Silleto | Ep 168

Energizing the Modern Workforce: The Power of Personal Energy with Rebecca Ahmed | Ep 167

Unlocking the Astounding Power of Marketing in Effective Recruitment Strategies with Jennifer Layman | Ep 166

Goal-Driven Discipline: The Key to Mastering Success and Achieving Your Goals with Dre Baldwin | Ep 165

Transforming Work-Life Balance: The Power of Assertive Boundary Setting with Sheryl Green | Ep 164

How to Stand Out from the Crowd: Show the World Your Leadership Expertise with Lisa Bragg | Ep 163

Dare, Deliver, Discover: A Debt Collector’s Guide to Growth with Krista Walsh | Ep 162

Making Sense of the People Puzzle To Grow Your Business with JJ Brun | Ep 161

Story-Centric Sales: Turning Buyers into Believers with Adrian Davis | Ep 158

Driving Communication with Humour with Susan Carter | Ep 160

Demystifying Differentiation: 4-Step Guide to Standing Out in Business with Patty Civalleri | Ep 159

Unlocking the Power of Super-Connection: Tripling Your Referral Rate for Business Success with JaMarr John Johnson | Ep 155

Enhance Workplace Well-being with Mindfulness Practices with Trish Tutton | Ep 154

Cracking the Code of Appreciation: Unveiling Workplace Dynamics with Nelson Scott | Ep 157

The Hidden Power of Cultural Energy in Leadership Revealed with Ryan Walter | Ep 156

Unlock Your Marketing Potential: Learn to Think Like a Media Company with Rob LeLacheur | Ep 153

The Art of Employee Attraction: How to Stand Out in a Competitive Job Market with Marc Haine | Ep 152

Unlocking Sales Team Potential: Strategies for Exceptional Sales Leadership with Vaughn Sigmon | Ep 150

The Power of Personalisation: How to Actually Delight Your Customers with Marc Haine | Ep 149

Transforming Customer Experience: Unleashing the Power of Employee Engagement with Scott Gilbey | Ep 148

Unlocking the potential of humble leadership in small businesses with Marc Haine | Ep 147

Is Financial Literacy the Key to Long-Term Employee Loyalty? with Steve Bridge | Ep 146

Get Fired Up and Ready to Shift with Linda Edgecombe | Ep 145

Cultural Dissonance: Solving Your Talent Problem with Warren Barry | Ep 144

Uncovering the Leadership Blueprint: Find Out What Leadership REALLY Means to YOU! with Kelly Vaillancourt | Ep 143

Respectful Language: How to Write Policies That Treat Your Employees Like Adults with Lewis Eisen | Ep 142

Revolutionize Your Leadership Strategy with these Amazing “Rockin’ Remote” Tips! with Dr. Laura Hambley | Ep 141

Revealed: What Really Happens When You Take Your Sales To the Next Level! with Ron Story Jr. | Ep 140

Navigating Uncertainty: How to Drive Decision Making for Long-Term Success with Sandeep Aujla | Ep 139

The 7 Essential Stories Need to be the Trusted Advisor with Kurian Tharakan | Ep 138

Dealing with Angry Customers and Turning them Into Brand Ambassadors with Marc Gordon | Ep 137

How to Attract the Top 10% Talent you Need for your Business with Bill Humbert | Ep 136

5 Crucial Tips for Giving People the Courage to Take Risks and Be Creative with Caroline Brookfield | Ep 135

Reimagine a Thriving Culture That Builds Profit By Building People with Drew Neal | Ep 134

Bring Your Strong Voice of Leadership to Your People with Suzannah Baum | Ep 133

Thriving in Chaos: Crucial Tips for Surviving Rapid Change and Uncertainty with John Robertson | Ep 132

Your Business and Leadership Questions Answered with Marc Haine | Ep 128

The Best Time to Stop Getting Burned by Crisis Is Before It Happens with Marc Haine | Ep 131

Three Employee Retention Drivers You’re Snoozing On… with Courtney Ramsey | Ep 130

Optimizing Decision Making for Peak Performance in Work and Life with Madelaine Claire Weiss | Ep 129

Reprogram Your Leadership Style by Understanding and Adopting Emotional Intelligence with Markus Neukom | Ep 127

Unlocking Your Uniqueness Can Make You Stand Out In a Crowd with Azadeh Yaraghi | Ep 126

Do You Know How To Eliminate Churn and Create Joy Through Human Connection? with Christina Aldan | Ep 125

Facing Future Growth through Courageous Leadership with Rick Denley | Ep 124

Getting Past the 4P Marketing Framework to One that Works with Randal Craig | Ep 122

The New Leadership Playbook for the (almost) Post-Pandemic World with Andrew Bryant | Ep 123

How to Manage Cash Flow and Collect on What You’re Owed with Krista Walsh | Ep 121

3 Tips to Creating Your Soulful Leadership Destiny with Magnetic Communication with Marjo Hellman | Ep 120

Important Things You Need to Know About Leveraging Marketing Automation with Randall Craig | Ep 119

The Power of Peer Influence – Tips to get the best out of it with Bill Lee | Ep 118

Leveraging the Power of Experience to Fill Your Labour and Knowledge Gaps with David Gouthro | Ep 117

How to Go From Quiet Quitting to Fabulous and Devoted Employee Engagement with Adam Kolozetti | Ep 116

5 Steps to Impactful Leadership in a Fast-Paced and Remote World with Chris Moore | Ep 115

How to Keep Your Business Safe from the Betrayal of Fraud and Theft with Kelly Paxton | Ep 114

How to Make Your Personal and Business Brand a Success with Marilyn August | Ep 113

Leveraging Generational Intelligence to Attract, Engage and Retain Your Top Talent with Shawn Johnson | Ep 112

Acknowledging and Leveraging Your Strengths to Drive Leadership Authenticity with Kathi Kulesza | Ep 111

7 Ways to Increase Trust in Your Organization with Marc Haine | Ep 110

5 Keys to Develop Your Essential Leadership Skills with Mike Mack | Ep 109

Adopting a New Attitude to Drive Sales Success in the New Era with Steve Knapp | Ep 108

5 Keys to Social Media Success: What You Need to Know to Succeed with Brittany Miller | Ep 107

Beware of Service Fatigue Before You Actually Cripple Your Team with Laurie Guest | Ep 106

Privacy and Cybersecurity: What YOU Should Know with Ross Saunders | Ep 105

How to Take Advantage of Customer Programs and Make them Work for You | Ep 104

Find 10K in Your Business in 45 Minutes with Rivers Corbett | Ep 99

Using Customer Service to Beat Out the Great Resignation with Marc Haine | Ep 103

Leveraging Positive Psychology to Spark Brilliance in Your Organization with Jackie Insinger | Ep 102

The 5 Disciplines of Abundance: How to drive your life forward with Mike Zeller | Ep 101

Finding Your Groove: Our 100th Episode with Jean Howard | Ep 100

The Secret to Effective Delegation with Bill Ringle | Ep 98

Creating a Productive Remote-Working Culture with Liam Martin | Ep 97

Uncovering The Difference Between Customer Service and Customer Experience with Marc Haine | Ep 96

How to Actually Overcome Your Limitations to Make Amazing Gains in Business with Alicia Cramer | Ep 95

How to Take the Plunge, Transitioning From Employee to Entrepreneur with Christine Campbell Rapin | Ep 94

Becoming a People-Centric Leader with Kristen Harcourt | Ep 93

Leading People: How To Discipline Staff with Kindness and Empathy with Marc Haine | Ep 92

The Post-Covid Customer with Marc Gordon | Ep 91

How to market your business: The Problem with Prospects with Marc Haine | Ep 90

How to Market Your Business: Helping Your Team Represent Your Brand with Andrea T. Edwards | Ep 89

How to Energize Your Leadership by Developing a Growth Mindset with Rick Denley | Ep 88

Using the 8 Magical Steps to Uncover and Strategically Respond to Problems with Marc Haine | Ep 87

How to Market Your Business: Elevating Your Business and Personal Brand Presence with Suzanne Tulien | Ep 86

How to Boost Awareness to Create the Positivity Your People Need with Suzanne Taylor-King | Ep 85

3 Core Strategies for an Emotionally Balanced and Happy Workplace with Vivian Cobb | Ep 84

Are You Ready to Lead and Inspire Your Hybrid Workforce? with Marc Haine | Ep 83

Making Friends with Workplace Stress with Tildet Varon | Ep 82

How to Use Financial Tools to Attract, Engage and Retain Employees with Sarry Ibrahim | Ep 81

How to Become a Better Manager Through Servant Leadership with Michael Tanner | Ep 80

What Every Leader Needs to Know About Teams and Culture with Tony Martignetti | Ep 79

How to drive your leadership to unlock your team’s full potential with Rick Lozano | Ep 78

How to manage your time and energy with Debra Kasowski | Ep 77

Powerful Communication for Business with Brett Lavender | Ep 76

Being Intentional with Diversity and Inclusion with Kelly Beattie | Ep 75

Transitioning the Top Leadership Job in Your Organization with Jane Halford | Ep 74

10xing the Value in Your Owner-Managed Business with John Mill | Ep 73

Leading Teams Through Uncertain Times with Curt Steinhorst | Ep 72

Leading in Real Time with Michelle Ray | Ep 71

Becoming the Leader You Want to Be with John D. Hanson | Ep 70

Uncovering the Inspire, Empower, and Innovate Keys of Leadership | Ep 69

Getting the Most Out Of Mentoring with Nehal Tanna | Ep 68

7 Foundational Keys to Business Success with Ivano Ongaro | Ep 67

The Hybrid Work Leader: Transforming Leadership with Nurdan Tokoz | Ep 66

Three Keys to Exceeding the Expectations Each and Every Time with Marc Haine | Ep 65

Create a Shui-t Work Environment with Claire Boscq-Scott | Ep 64

How to Leverage the Power of a Business Coach with Jean Howard | Ep 63

Uncover the 7-Step Framework to Having Difficult Conversations with Mike Garska | Ep 62

Get to Do What You Love – Driving your Satisfaction with Diane Rolston | Ep 61

Stuck? How to Move Forward with Loretta Kuhland | Ep 60

Encouraging Failing to Success with Celine Williams | Ep 59

How to Withstand Constant Crazy Change in all its Dynamics with David Gouthro | Ep 58

How Not To Die From Overwhelm And Get All Your Work Done with Tammy Johnston | Ep 57

How Applying Gratitude Can Make All the Difference with Steve Foran | Ep 56

How to best design and implement an employee benefit program with Mitch Preuss | Ep 55

6 Steps to Becoming Effective Leaders | Ep 54

Overcoming the 6 Key Challenges in Leadership | Ep 53

Leverage the Magic of Your Team with Susan Heaton-Wright | Ep 52

How to Market Your Business: The Importance of Brand Story with Roger Grant | Ep 51

Strategies to Conquer the “SALESY” Mindset with Shawna Quigley | Ep 50

Bring Your Heart to Your Productivity with CPR with Clare Kumar | Ep 49

Enhance Your Team’s On-Shift Performance with Jean Howard | Ep 45

Conquering Workplace Incivility, and Bad Behaviour – What’s it Costing You? with Ruth Sirman | Ep 48

Three Key Strategies for Workforce Planning to Drive Hiring and Employee Retention with JoAnne Marlow | Ep 47

Your Remote Workers May Be Keeping This a Secret with Sara Emhof | Ep 46

Customer Service Interview with Russ Dantu

Enhance Your Team’s On-Shift Performance with Carolyn Schur | Ep 44

Five Emotional Experiences to Build Customer Loyalty | Ep 43

How to Spark Creativity, Collaboration and Innovation with Chris Nielson | Ep 42

Could Your Definition of Success Be Flawed? with Lin Yuan-Su | Ep 41

Customer Experience Strategies to Drive the Customer Journey with John D. Hanson | Ep 40

Deciding to Lead – How Small Business Owners Can Develop Their Leadership Skills with Catherine M. Rymsha | Ep 39

Do you Need to Get You Noticed Online? with Liz J. Springer | Ep 38

Crisis Management: Overcome What’s Holding You Back with These Strategies with Brenda Trott | Ep 37

Pros and Cons of Incorporating Your Business with Shawn Gander | Ep 36

These 5 Steps Will Stop You from Trading Time for Money with Yvonne Weld | Ep 35

These Strategies Will Help You Uncover the True Customer Experience with Claire Boscq-Scott | Ep 34

Leverage The Power of Google and Google My Business with Terri Watkin | Ep 33

Design a Succession Plan that Works for You with Jon Makowski | Ep 32

7 Secrets of Unique Brands You Can Use to Stand Out in a Crowded Marketplace with Gair Maxwell | Ep 31

Personal Behaviour in the Workplace | Ep 30

These Strategies Will Help You Seize the Freakin’ Day! with Michelle Cederberg | Ep 29

These Strategies will Help to Build Business Strategies – It’s Time to Do Different with Rony Pawar | Ep 28

Knowing Your Customers will Get them Excited to do Business With You | Ep 27

Can Your Workplace be to Good to Believe? with Lorne Kelton | Ep 26

How to Stop Being a Soul-Sucking Workplace with Michael Kerr | Ep 25

If You’re not Making Your Customers Happy, Change Your Strategy with Russ Dantu | Ep 24

The Secrets to Interviewing and Hiring the Best Talent | Ep 23

Conversations with Dune & Friends with Dune Nguyen

Stop Producing Managers and Start Producing Leaders | Ep 22

LEAD Through Crisis | Ep 21

It’s Time to Revisit Your Lease… You May Have Options and Opportunities with Jeff Grandfield | Ep 20

These Keys Will Help You Communicate More Effectively with Greg Wood | Ep 19

These Marketing Tips for Small Business will Pay Off – Big Time! Marketing 101 with David Saxby | Ep 18

Think Differently to Create your Small Business’ Future with Bob Hooey | Ep 17

Lights! Camera! Action! with Pat Iyer

Do This to Reinvent Your Small Business with Danielle Silverman | Ep 16

STAND OUT From the Noise, and get NOTICED with Fong Chua | Ep 15

6 Steps to Effective Delegation | Ep 14

Get Unstuck and Move Your Business Forward with Nathalie Plamondon-Thomas | Ep 13

These 7 key components, responding to complaints will help you conquer bad online reviews | Ep 12

Top 5 Tips and Tricks for Hiring and Working with Teenagers | Ep 11

6 Strategies of how to deal with Office Politics and Difficult Co-worker Situations with On-Shift Strife | Ep 10

Beyond Bias: Transforming Your Workplace into a Haven of Inclusivity and Equality with Tina Varughese | Ep 9

The Power of the Pivot: Strategies for Small Business Success with Barbara McKenzie | Ep 8

Help Your Employees Feel Better Returning to Work | Ep 7

Reopen Your Business Safely during the Coronavirus | Ep 6

Adapt and Adopt during COVID-19 to help your business survive with Rony Pawar | Ep 5

These Strategies will help you Change your Mindset during COVID-19 with Arjun Chowdhury | Ep 4

Staying in a Positive Mental State during COVID-19 with Bill Lee | Ep 3

Your Lease and your Landlord during COVID-19 – Strategizing Next Steps and Starting the Conversation with Jeff Grandfield | Ep 2

Take your Time – Work ON Your Business during the Pandemic | Ep 1

Shared Experiences

Lyndi Hamon

Marc gave a really great presentation. He was engaging, relatable and has a great sense of humour, I was laughing throughout the presentation.

He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.


Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.
Lyndi Hamon, Electrologist, Event Attendee
Dr. Danie Botha
"Marc’s Leverage Design Thinking for Your Next Live Event workshop was a real game changer. Going into the 3-hour session as a “skeptic,” I left a “believer.” The fast-paced, hands-on approach and Marc’s enthusiasm, insight, and knowledge helped our group change how we now prepare for our next live event."
Danie Botha, Physician, Author, Speaker
I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I thought his presentation was very informative and provided a lot of insight into problem-solving in regards to some of the issues our industry deals with, specifically with clients.

He was a great speaker and enjoyed it very much, I feel as though Marc has had a lot of experience in the business industry and is genuine in wanting to help others with their businesses.

He had a few funny moments we all enjoyed too! I felt there was value in his presentation/training because I was able to relate and use it towards both of the businesses I have, Electrolysis and my Skincare line.
Susanne Bodevin, Director
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

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