Dare to be the exception

Put more love and care

in being of service.

How Marc can be Of Service


Owners, you have the need to engage and retain amazing employees, get the best bang for your buck, and compete better in your marketplace. Here’s how you can benefit.


The franchising industry faces unique sets of challenges. Franchisers need to maintain consistency of services and offerings while maintaining franchisee engagement. Here’s how you can benefit.


Associations, you struggle to provide value and relevance, while providing enhanced ROI to your members. Here’s how you and your membership can benefit.

Event Organizers

Event Organizers, the success of your event is dependent on what your attendees experience and learn. The most successful presenters get the audience to engage and explore. Here’s how Marc can help.

Marc Haine

Service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.

Do you know that it costs between 300-500% of your employee’s annual salary to replace them?

Most organizations struggle with high turnover and low employee engagement and are constantly looking to attract and retain the very best talent.

Let me support you by challenging the status quo within the corporate culture, shaking out the complacency, and providing new skills and competencies for the team.

If you believe in creating magical moments for your guests, let’s talk.

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Lights! Camera! Action!

Providing service is like putting on a show!

Every day. All day.

How would your business change if everyday you and your “cast” were set up and ready for their performance?

Where everyone knows and understands their role: where the set, the layout and every customer touchpoint is engineered to provide the very best experience for your customer.

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Business Operational Excellence Through the Lens of Live Theatre

Marc Haine’s brilliant book takes a unique look at business practices and applies views, processes, and objectives of live theatre.

It highlights how businesses can differentiate themselves, fulfill their guests’ Experience Expectation, and always be ready for SHOWTIME!

*Get a signed copy. Ships to Canada only.
Imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, everyday.

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Shared Experiences

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
Great enthusiasm! Marc has such a positive, caring attitude. He exudes passion and energy. Love it!
Benita Pedersen, All Fired Up Event Services
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

Client Highlights

“People do not care how much you know until they know how much you care.”

Teddy Roosevelt

Transform your level of service

Let’s explore what Marc can do for you and your organization.

Book A 30 Min Consult

Book Marc for your next event

Discover which one of Marc’s topics will be the best fit for your event.

See Marc's Speaking Topics