How Marc can be Of Service
Owners, you have the need to engage and retain amazing employees, get the best bang for your buck, and compete better in your marketplace. Here’s how you can benefit.
Franchisers, you have the need to attain consistency of services and offerings throughout the brand while maintaining franchisee engagement. Here’s how you can benefit.
Associations, you struggle to provide value and relevance, while providing enhanced ROI to your members. Here’s how you and your membership can benefit.
Event Organizers, the success of your event is dependent on what your attendees experience and learn. The most successful presenters get the audience to engage and explore. Here’s how Marc can help.
Service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.
Do you know that it costs between 300-500% of your employee’s annual salary to replace them?
Most organizations struggle with high turnover and low employee engagement and are constantly looking to attract and retain the very best talent.
Let me support you by challenging the status quo within the corporate culture, shaking out the complacency, and providing new skills and competencies for the team.
If you believe in creating magical moments for your guests, let’s talk.
Lights! Camera! Action!
Providing service is like putting on a show!
Every day. All day.
How would your business change if everyday you and your “cast” were set up and ready for their performance?
Where everyone knows and understands their role: where the set, the layout and every customer touchpoint is engineered to provide the very best experience for your customer.
LIGHTS! CAMERA! ACTION!
Business Operational Excellence Through the Lens of Live Theatre
Marc Haine’s brilliant book takes a unique look at business practices and applies views, processes, and objectives of live theatre.
It highlights how businesses can differentiate themselves, fulfill their guests’ Experience Expectation, and always be ready for SHOWTIME!