As a business owner your days are tough. It’s a big job keeping up with the demands of your business, let alone the work required to manage the day-to-day operations.
Everyday, you’re busy with the little things, putting out fires, managing every crisis that arises. At the end of the day, it feels like you haven’t moved the needle.
Wouldn’t it be great to have the resources so you can work on your business, not just in your business?
Through Lights! Camera! Action! an operation framework that looks at business through the lens of live theatre, you can uncover best practices used to create jaw-dropping experiences for your customers… and your staff, too. This intuitive and unique perspective provides the method that allows operators, supervisors, and managers to script, direct, and stage the award winning experience your customers and staff deserve.
Learn how you can build authentic employee engagement and customer experience excellence, while breaking down communication barriers, creating enhanced levels of collaboration and contribution. Marc will give you the tools so you can dare to be the exception.
Ready to take your team and customer experience to the next level?
How Marc Can Help
In this program, Marc will outline and help you understand the six levels of engagement in any organization. We will uncover the root causes and drivers to the various levels of engagement, defining relative needs at each level… moving customers towards becoming your Brand Ambassadors and keeping them out of the dreaded Pool of the Tainted.
Once armed with this valuable insight, we will then know how to be of service to all your stakeholders. You’ll be well on your way to tipping the level of engagement in your favour, and to the benefit of your customer, your employees and your bottom line.
LIGHTS! CAMERA! ACTION!
Using the lessons of live theatre to drive your people, processes and profits
In Theatre, what does it take to put on an award-winning performance each and every night? It takes a focus towards operational excellence and the guest’s Experience Expectation. It means bringing teams together, unified towards a common objective, with all the resources and support in place. It means being ready for SHOWTIME!
Based on his book “Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre”, Marc uses the lessons of live theatre to pull back the curtain on underperforming organizations and teams to deliver real-world, focus-oriented strategies to drive your operational excellence.
He delves from the foundational to the specific, as he outlines practices and philosophies that businesses can script and direct to ensure they put on a show-stopping experience their customers deserve, and will come back for. Are you ready for show time?
Priming for Your Prima Donnas
How to be aware of hot buttons and learn to deal with your high-needs people in a productive way
Prima Donnas can be the stars of a show. They can be the headliner, the best customer, the leading producer, and the shining star. But, they can also be the brain of a production company. They can take up a lot of time, slow down production, misdirect our energies, and destroy morale.
In real life, Prima Donnas can be our difficult people. They are the employees, co-workers, customers, and suppliers who are seen as arrogant, pushy, demanding, back-stabbing, manipulative, and down-right whiny.
But we can’t think that way! In order to effectively deal with them, we must first change how we think and feel about them.
In this humorous and lighthearted session, we learn how to deal with the Prima Donnas among us. We will define your individual hot buttons and learn tools, tips, and techniques to effectively disarm the Prima Donna, all while showing empathy, care, and respect.
Ready to take your team’s relationship skills to the next level?
For your upcoming leadership or team conference, Marc Haine will engage your team, providing real-world and playful lessons to boost your people, productivity, and profits.
In this 60 or 90 minute keynote, your participants will learn how to recognize the various levels of employee engagement (and disengagement) to use for developing meaningful programs and incentives to bolster engagement and caring at every level.
Understanding the drivers of employee engagement and disengagement will give you the upper hand in defining your organization’s corporate culture that delivers superior results.
Ready to boost your people, productivity, and profits?
Owners and operators like you are usually so entrenched in the business, you can’t see the forest for the trees. Daily crises have you switching priorities almost minute-to-minute. An unbiased outside perspective can help bring clarity to your vision, your thinking, and your future actions.
Marc’s speciality is helping to delve beneath the surface, peeling back the onion to expose capacity and passion within teams, and engineering show-stopping experiences your customers deserve.
Ready to take your customer experience to the next level?
Workshops / Training / Facilitating
As a Professional Speaker / Trainer / Facilitator and an accredited Challenge Dialogue System™ Practitioner, Marc helps facilitate enabling and empowering transformative change. Using the time-based and challenge-focused system, he can help stakeholders create strategic plans that will support diverse groups in accomplishing complex tasks.
Marc’s fun and playful approach, encourages participants to uncover information, collaborate, and innovate while driving evolutionary thinking. By applying experiential and proven models to create information retention and application, participants can put theories and new practices into motion the very next day.
Are you ready for uncompromising long-term transformation?
1-on-1 / Group Coaching
You have a plan, a direction, and a purpose. Now it’s all about creating measurable metrics and accountability to drive it forward.
Uncompromising transformation is hard. It means being uncomfortable. It means thinking differently, acting differently, and doing differently. But it is challenging to stay uncomfortable. Many people instigating purposeful change regress to previous beliefs and behaviours when the going gets tough.
Marc’s approach to group and one-on-one coaching is, “what gets measured, matters.” This creates a balanced scorecard, driven by objectives and learning/developmental opportunities to keep you and your team on course and purposeful.
Ready to take your or your team’s goals to the next level?
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.