As a business owner your days are tough. It’s a big job keeping up with the demands of your business, let alone the work required to manage the day-to-day operations.
Everyday, you’re busy with the little things, putting out fires, managing every crisis that arises. At the end of the day, it feels like you haven’t moved the needle.
Wouldn’t it be great to have the resources so you can work on your business, not just in your business?
Through Lights! Camera! Action! an operation framework that looks at business through the lens of live theatre, you can uncover best practices used to create jaw-dropping experiences for your customers… and your staff, too. This intuitive and unique perspective provides the method that allows operators, supervisors, and managers to script, direct, and stage the award winning experience your customers and staff deserve.
Learn how you can build authentic employee engagement and customer experience excellence, while breaking down communication barriers, creating enhanced levels of collaboration and contribution. Marc will give you the tools so you can dare to be the exception.
Ready to take your team and customer experience to the next level?
How Marc Can Help
Creating Lasting Connections by Going From Onboarding to Forever-Boarding
Starting from the first time a person comes across your business, they will migrate through various levels of engagement during their time with you – whether they are a client or an employee. Are you doing what’s required to fulfill their needs and keep them engaged?
“Onboarding” is a technique that businesses use. The challenge with current “onboarding” processes is that we invest so much when people start with us, then we close the spigot of support, and abandon our new person to fend for themselves. As a result, people begin to feel unsupported, devalued, and eventually disengaged. This leads to lower productivity, lower sales, and severed ties.
In Strings Attached, you and your team will uncover how a person’s journey with you, your company, and your brand is tied together through various points of connection. Using these points of connection effectively will lead to higher engagement, retention, and loyalty.
How tight are your strings to ensure the best connection?
If you adopt a continual cycle of evaluation and adjustment, you will move them from prospect to newbie to dedicated ambassador. I vote that we drop the term “onboarding” and adopt a better, more reflective word like “forever-boarding.”
Unlock the 5 key milestones every person must reach to create lasting connection to your brand
Untangle the driving needs and questions they have at each step of their journey
Uncover why people fall into the “Pit of the Tainted,” and how you (and they) can be doomed
Learn what not to do and what knot to do, creating the best, long-lasting connections
Leverage “forever-boarding” as your secret tool to make people your top ambassadors… making YOU the brand of choice
If you’re looking to create a path towards higher engagement, increased levels of loyalty, and a brand people will feel connected to, this presentation is for you.
LIGHTS! CAMERA! ACTION!
How to deliver jaw-dropping experiences
Imagine if your product or service resonates so deeply with your people that it becomes an integral part of their life. Imagine if you become THE brand of choice and an innovator in your industry. Imagine if every time your customers walk through the door, you create a show-stopping, jaw-dropping experience that is designed with them in mind.
What difference would that make?
Lights! Camera! Action! uses the lens of live theatre to give your business a new perspective. Marc’s unique framework pulls back the curtain and puts your business centre stage. In this humorous and interactive session, Marc uncovers a razzling, dazzling focus for your business so that you, your team, and your customers are jazzed with anticipation. This is an opportunity to script and ramp up your business so you can set, stage, and perform like never before.
Lights: Define your values, set your culture, and identify your big goals
Camera: Prepare your customer touchpoints and train your team to be “performance-ready”
Action: Learn how to deliver outstanding service each and every single day
Get ready to create a strategy that will get you and your team a standing ovation
If you’re looking to create the show-stopping, jaw-dropping experience your customers and employees deserve, this presentation is for you!
Dare to Be the Exception
How to get noticed and become the category-of-one
Are you struggling to be seen, heard, and valued? Do you find that you’re stuck in the sea-of-sameness? What needs to change so that you shine and your uniqueness attracts those that matter the most?
In this program, Marc uncovers the three components to becoming a category-of-one – that is, you become the leader of choice, the business of choice, and the employer of choice.
Learn Marc’s proven formula that will put you and your business into the Golden Spotlight – that spot where your employees want to work for you, where your customers are raving fans, and you are known as the best in your industry.
Uncover three key components every business needs to get out of the sea-of-sameness and into the Golden Spotlight
Give your team the tools they need to razzle dazzle your customers
Learn how to not just sell what your customer want; rather, deliver a solution they need
Unveil the secrets to becoming the person and business of choice
If you’re ready to bridge the gap, be in the spotlight, and become the category-of-one, now and into the future, this presentation is for you.
Ready to take your team’s relationship skills to the next level?
For your upcoming leadership or team conference, Marc Haine will engage your team, providing real-world and playful lessons to boost your people, productivity, and profits.
In this 60 or 90 minute keynote, your participants will learn how to recognize the various levels of employee engagement (and disengagement) to use for developing meaningful programs and incentives to bolster engagement and caring at every level.
Understanding the drivers of employee engagement and disengagement will give you the upper hand in defining your organization’s corporate culture that delivers superior results.
Ready to boost your people, productivity, and profits?
Owners and operators like you are usually so entrenched in the business, you can’t see the forest for the trees. Daily crises have you switching priorities almost minute-to-minute. An unbiased outside perspective can help bring clarity to your vision, your thinking, and your future actions.
Marc’s speciality is helping to delve beneath the surface, peeling back the onion to expose capacity and passion within teams, and engineering show-stopping experiences your customers deserve.
Ready to take your customer experience to the next level?
Workshops / Training / Facilitating
As a Professional Speaker / Trainer / Facilitator and an accredited Challenge Dialogue System™ Practitioner, Marc helps facilitate enabling and empowering transformative change. Using the time-based and challenge-focused system, he can help stakeholders create strategic plans that will support diverse groups in accomplishing complex tasks.
Marc’s fun and playful approach, encourages participants to uncover information, collaborate, and innovate while driving evolutionary thinking. By applying experiential and proven models to create information retention and application, participants can put theories and new practices into motion the very next day.
Are you ready for uncompromising long-term transformation?
1-on-1 / Group Coaching
You have a plan, a direction, and a purpose. Now it’s all about creating measurable metrics and accountability to drive it forward.
Uncompromising transformation is hard. It means being uncomfortable. It means thinking differently, acting differently, and doing differently. But it is challenging to stay uncomfortable. Many people instigating purposeful change regress to previous beliefs and behaviours when the going gets tough.
Marc’s approach to group and one-on-one coaching is, “what gets measured, matters.” This creates a balanced scorecard, driven by objectives and learning/developmental opportunities to keep you and your team on course and purposeful.
Ready to take your or your team’s goals to the next level?
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.