For Franchisers
For Franchisers, getting consistency throughout the brand can be challenging. Franchisees are faced with economic uncertainty, transient and variable workforces, and regional stressors. The ongoing daily crises makes it difficult to keep operators “on brand.”
Add to that, widening skills gaps, addressing labour shortages, employee disengagement, and the need to support a diverse workforce is creating leadership challenges that your Franchisees struggle to overcome.
Wouldn’t it be great to have tools and processes that keep your brand objective top-of-mind, while driving leadership excellence within your brand?
Through Lights! Camera! Action! an operation framework that looks at business through the lens of live theatre, you and your Franchisees can uncover best practices used to create jaw-dropping experiences for your customers and staff. This intuitive and unique perspective provides the method that allows operators, supervisors, and managers to script, direct, and stage the award winning experience everyone deserves.
Learn how you can build authentic employee engagement and customer experience excellence, while breaking down communication barriers, creating enhanced levels of collaboration and contribution. Marc will give you the tools so you can dare to be the exception.
Ready to take your multi-unit brand to the next level?
How to Get Support for Your Franchise Operation – Bring Teams Together
The importance of being of service to others
How Marc Can Help
Programs
Don’t Blow it With Artificial Intelligence
A Roadmap for Business Leaders
KEYNOTE FOCUS: Artificial Intelligence, Human Systems, Productivity, Ethics, Productivity
As artificial intelligence (AI) continues to reshape the landscape of business operations, customer relations, and employee management, many organizations find themselves at a crossroads. One of the most significant and costly challenges faced by leaders and managers is staying ahead in a technology-driven marketplace while developing the necessary skill sets to leverage those technologies.
In this session, Customer and Employee Experience Strategist Marc Haine demystifies the complexities of AI technology, illustrating its practical applications and opportunities for business operators and managers. Participants will gain actionable insights into how AI can revolutionize business operations, enhance employee engagement, and redefine customer experiences.
Through real-world examples, interactive discussions, and expert analysis, Marc will guide attendees through the journey of integrating AI into their business strategies.
This presentation addresses the technical aspects of AI and navigates the ethical considerations and challenges of implementing these technologies. Attendees will leave with a nuanced understanding of leveraging AI as a tool for innovation and excellence in their business practices.
Presentation takeaways:
In this session, participants will:
– Gain a clear understanding of generative AI, its operation, and its practical applications in various business sectors. This knowledge will enable them to identify opportunities to incorporate AI into their business models for enhanced efficiency and innovation.
– Learn how AI can be utilized to create personalized training programs, improve performance monitoring, and foster a more engaged workforce
– Gain insights into how AI can be used to personalize customer interactions, predict customer needs and preferences, and ultimately create more meaningful and memorable customer experiences.
If you are looking to harness the transformative power of AI in your business, streamline operations, and create exceptional customer and employee experiences, then this presentation is for you!
Strings Attached
Creating lasting connections by going from onboarding to forever-boarding
KEYNOTE FOCUS: Building engagement, lowering turnover, creating loyal ambassadors
Many organizations struggle with retaining talent and ensuring employee satisfaction and engagement.
But what if we told you that your employees, just like your customers and, in the case of associations, members, are on a journey with you?
Traditional onboarding processes often provide strong initial support but fail to maintain engagement, leading to high turnover rates and lost productivity.
This session is designed for business leaders, HR professionals, and team managers who want to turn the tide of attrition, disengagement, and a dissatisfied workplace.
Program takeaways:
Uncover the engagement lifecycle – from the initial discovery of your business to their evolution into brand ambassadors.
Discover the 5 stages of engagement and how each stage impacts the overall health of your organization.
Put a spotlight on our traditional onboarding practices and the pitfalls of this decades old practice
Unveil the secrets to Foreverboarding and discover the secrets to re-engaging the disengaged and practical, actionable steps to transform your current onboarding process into a dynamic, continuous engagement model that promotes lasting commitment and advocacy.
This presentation is perfect for leaders who want to ensure their teams are continuously engaged, motivated, and committed to the company’s success over the long haul.
If you are ready to revolutionize your employee engagement strategies and build a workplace where every team member thrives, this presentation is for you.
The Power of Community
(For Leaders)
A new approach to leadership to empower your team, foster growth, and drive performance
Keynote Focus: Building caring communities within organizations, overcoming toxic environments
In many organizations, the “we’re like family” mindset often leads to blurred boundaries, complacency, and stagnation. Because, let’s face it… most families (and workplaces) are dysfunctional. I mean, you can’t exclude your uncle George from Thanksgiving for being a know-it-all. Nor can you “accidentally” delete the 57 unread messages on Slack, mostly from one person who reacts to everything.
How can anyone work in such a conflicting environment?
In this eye-opening program, you will discover the power of community building instead of rewarding individual performance. You will explore how you can shift to a “caring community” culture—one that emphasizes accountability, mutual respect, and collaboration.
Key takeaways:
Shift your mindset from “family” to “caring community” and watch your team become more engaged and committed
Create a culture of accountability where team members support each other
Implement unique strategies to create trust and respect within your team
Align your team’s efforts toward common goals
Develop a unified community that promotes higher engagement, improved outcomes, and organizational growth
This presentation is ideal for leaders who want to shift their teams from working in silos to working in collaboration.
If you’re looking to build a thriving community within your team so they can feel valued, connected, and contributing to collective success, this program is for you!
The Power of Us
(for Employee and Team Members within Organizations)
A new approach to team dynamics that inspires collaboration, builds engagement, and drives shared success.
In today’s competitive workplace, unfulfilled expectations, working in silos, and lack of belonging can often lead to disengagement and burnout. What if there was a better way to thrive as a team?
While we often hear the phrase “we’re like family,” let’s face it – most families aren’t exactly a model for effective teamwork. You don’t have to spend a holiday dinner with Aunt Susan to know what I mean. Besides, pinching cheeks should come with a warning label! Unlike a dysfunctional family, a “caring community” creates an environment where every individual is valued, boundaries are clear, and everyone works toward a shared vision.
In this engaging and interactive program, your staff will uncover practical tools to unlock the power of community within the workplace, focusing on what makes your team stronger, more cohesive, and ultimately more successful.
Key takeaways:
- Understand the difference between a “family” and a “caring community” mindset—and why the latter is key to workplace success.
- Learn how to support one’s teammates and create a culture of mutual respect and shared responsibility.
- Discover ways to build trust and collaborate effectively—even in high-stress environments.
- Walk away with actionable strategies to feel more connected, engaged, and empowered in your role.
This presentation is ideal for team members who want to thrive in a supportive, growth-focused workplace where every voice matters and contributions make a difference.
Because, let’s face it, unlike family, you can choose who to invite to the party to create a community that works together—and wins together.
The Recipe to a Reputation Reboot
How to R.E.S.P.O.N.D. to Brutal Online Reviews
Focus of Keynote: Removing emotions from responding to reviews, strategically responding in a way that makes you shine
Online reviews are more than just feedback – they’re a public judgment, wielding the power to elevate or destroy a business’s reputation in the blink of an eye. A single negative review can feel like a gut punch, potentially affecting your reputation with future customers.
In this dynamic and humorous program, Marc provides actionable and effective responses that help us remove the high-emotion of our response. It unveils the R.E.S.P.O.N.D. strategy—a powerful, step-by-step approach to transform harsh critiques into opportunities for brand enhancement and customer loyalty.
Audience takeaways:
- Understand the emotional impact of brutal online reviews and how it contributes to the Feedback Firestorm
- Learn the importance of effectively responding to positive reviews
- Leverage the 7-Step framework to effectively R.E.S.P.O.N.D. to unfair and harsh online reviews.
The Recipe to a Reputation Reboot is designed for managers and business operators to turn the heat of negative online reviews into fuel for success.
If you’re looking to consistently respond to vicious online reviews with tact, grace, and professionalism without turning into a UFC fighter, this presentation is for you!
LIGHTS! CAMERA! ACTION!
Transform Your Business with Theatrical Flair
Keynote Focus: Turning everyday transactions into extraordinary experiences
Imagine if your product or service resonates so deeply with your people that it becomes an integral part of their life. Imagine if you became THE brand of choice and an innovator in your industry. Imagine if every time your customers walk through the door, you create a show-stopping, jaw-dropping experience that is designed with them in mind.
What difference would that make?
Lights! Camera! Action! uses the lens of live theatre to give your business a new perspective. Marc’s unique framework pulls back the curtain and puts your business centre stage. In this humorous and interactive session, Marc uncovers a razzling, dazzling focus for your business so that you, your team, and your customers are jazzed with anticipation. This is an opportunity to script and ramp up your business so you can set, stage, and perform like never before.
Presentation takeaways:
- Unleash Theatrical Transformation: Discover the transformative power of theatrical principles and gain insights into how they can revolutionize your business operations.
- Master Audience Engagement: Learn the art of audience engagement and how to create memorable experiences that resonate deeply with customers and employees.
- Spotlight Your Performers: Explore strategies for identifying and nurturing star performers within your organization, ensuring that every role on your business stage shines.
- Uncover Exceptional Service Secrets: Unlock the secrets of delivering exceptional service and effective communication, equipping you to elevate customer experiences immediately.
If you’re looking to create the show-stopping, jaw-dropping experience your customers and employees deserve, this presentation is for you!
Dare to Be the Exception™
How to Stand Out, Get Noticed, and Become a Category-of-One
Keynote Focus: Standing out among our competitors, understanding your true value, crafting experiences that make a difference
In a world where businesses, professionals, and organizations are all competing for attention, one hard truth remains: If you blend in, you don’t get chosen.
Most people and brands operate in the Sea of Sameness—playing it safe, following industry norms, and hoping their work will speak for itself. But exceptional businesses, standout leaders, and thriving associations don’t just compete. They create their own category.
In this high-energy, interactive keynote, Marc Haine unpacks the three critical components that move you from forgettable to unforgettable—from just another option to the only option.
Learn Marc’s proven formula that will put you and your business into the Golden Spotlight – that spot where your employees want to work for you, where your customers are raving fans, and you are known as the best in your industry.
Program takeaways:
- Uncover 3 key components every business needs to get out of the sea-of-sameness and into the Golden Spotlight
- Give your team the tools they need to razzle dazzle your customers
- Learn how to not just sell what your customer want; rather, deliver a solution they need
- Unveil the secrets to becoming the person and business of choice
If you’re ready to bridge the gap, be in the spotlight, and become the category-of-one, now and into the future, this presentation is for you.
Speaking
For your upcoming leadership or team conference, Marc Haine will engage your team, providing real-world and playful lessons to boost your people, productivity, and profits.
In this 60 or 90 minute keynote, your participants will learn how to recognize the various levels of employee engagement (and disengagement) to use for developing meaningful programs and incentives to bolster engagement and caring at every level.
Understanding the drivers of employee engagement and disengagement will give you the upper hand in defining the corporate culture that delivers superior results.
Ready to boost your people, productivity and profits?
Consulting
Your franchisees are usually so entrenched in their business, they can’t see the forest for the trees. Daily crises have them switching priorities almost minute-to-minute. An unbiased outside perspective can help bring clarity to your brand’s vision, making it top-of-mind for your franchisees, while focussing their thinking and their future actions.
Marc’s speciality is helping to delve beneath the surface, peeling back the onion to expose capacity and passion within teams, and engineering show-stopping experiences your customers and staff deserve.
Ready to take your franchisee and customer experience to the next level?
Workshops / Training / Facilitating
As a Professional Speaker / Trainer / Facilitator and an accredited Challenge Dialogue System™ Practitioner, Marc helps facilitate enabling and empowering transformative change. Using the time-based and challenge-focused system, he can help stakeholders create strategic plans that will support diverse groups in accomplishing complex tasks.
Marc’s fun and playful approach, encourages participants to uncover information, collaborate, and innovate while driving evolutionary thinking. By applying experiential and proven models to create information retention and application, participants can put theories and new practices into motion the very next day.
Are you ready for uncompromising long-term transformation?
1-on-1 / Group Coaching
You have a plan, a direction, and a purpose. Now it’s all about creating measurable metrics and accountability to drive it forward.
Uncompromising transformation is hard. It means being uncomfortable. It means thinking differently, acting differently, and doing differently. But it is challenging to stay uncomfortable. Many people instigating purposeful change regress to previous beliefs and behaviours when the going gets tough.
Marc’s approach to group and one-on-one coaching is, “what gets measured, matters.” This creates a balanced scorecard, driven by objectives and learning/developmental opportunities to keep you and your team on course and purposeful.
Ready to take your or your team’s goals to the next level?
Shared Experiences
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.
Client Highlights
Transform your level of service
Let’s explore what Marc can do for you and your organization.
Book Marc for your next event
Discover which one of Marc’s topics will be the best fit for your event.
