For Franchisers

For Franchisers, getting consistency throughout the brand can be challenging. Franchisees are faced with economic uncertainty, transient and variable workforces, and regional stressors. The ongoing daily crises makes it difficult to keep operators “on brand.”

Add to that, widening skills gaps, addressing labour shortages, employee disengagement, and the need to support a diverse workforce is creating leadership challenges that your Franchisees struggle to overcome.

Wouldn’t it be great to have tools and processes that keep your brand objective top-of-mind, while driving leadership excellence within your brand?

Through Lights! Camera! Action! an operation framework that looks at business through the lens of live theatre, you and your Franchisees can uncover best practices used to create jaw-dropping experiences for your customers and staff. This intuitive and unique perspective provides the method that allows operators, supervisors, and managers to script, direct, and stage the award winning experience everyone deserves.

Learn how you can build authentic employee engagement and customer experience excellence, while breaking down communication barriers, creating enhanced levels of collaboration and contribution. Marc will give you the tools so you can dare to be the exception.

Ready to take your multi-unit brand to the next level?

Contact Marc

 

How to Get Support for Your Franchise Operation – Bring Teams Together

Watch Video

The importance of being of service to others

Watch Video

How Marc Can Help

Programs

Engage-alytics

How to recognize, reward, and support various levels of engagement within your organization

The odds are, right now, your business reflects a recent Canada Human Resource Centre statistic: only 25% of your workers are truly engaged, while 60% are not engaged, and 15% are actively disengaged. And yet, who’s serving your customer?

You’ve done employee satisfaction surveys and have incentive programs in place. You’ve even done wage reviews, and while the programs work for a little while, you’re back fighting the same old battles time after time.

In this program, Marc will outline and help you understand the six levels of engagement in any organization. We will uncover the root causes and drivers to the various levels of engagement, defining relative needs at each level… then we will know how to be of service to your team. You’ll be well on your way to tipping the level of engagement in your favour, and to the benefit of your customers.

Contact Marc

LIGHTS! CAMERA! ACTION!

Using the lessons of live theatre to drive your people, processes and profits

In Theatre, what does it take to put on an award-winning performance each and every night? It takes a focus towards operational excellence and the guest’s Experience Expectation. It means bringing teams together, unified towards a common objective, with all the resources and support in place. It means being ready for SHOWTIME!

Based on his book “Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre, Marc uses the lessons of live theatre to pull back the curtain on underperforming organizations and teams to deliver real-world, focus-oriented strategies to drive your operational excellence.

He delves from the foundational to the specific, as he outlines practices and philosophies that businesses can script and direct to ensure they put on a show-stopping experience their customers deserve, and will come back for. Are you ready for show time?

LEARN MORE ABOUT “LIGHTS! CAMERA! ACTION!”

Priming for Your Prima Donnas

How to be aware of hot buttons and learn to deal with your high-needs people in a productive way

Prima Donnas can be the stars of a show. They can be the headliner, the best customer, the leading producer, and the shining star. But, they can also be the brain of a production company. They can take up a lot of time, slow down production, misdirect our energies, and destroy morale.

In real life, Prima Donnas can be our difficult people. They are the employees, co-workers, customers, and suppliers who are seen as arrogant, pushy, demanding, back-stabbing, manipulative, and down-right whiny.

But we can’t think that way! In order to effectively deal with them, we must first change how we think and feel about them.

In this humorous and lighthearted session, we learn how to deal with the Prima Donnas among us. We will define your individual hot buttons and learn tools, tips, and techniques to effectively disarm the Prima Donna, all while showing empathy, care, and respect.

Ready to take your team’s relationship skills to the next level?

Contact Marc

Speaking

For your upcoming leadership or team conference, Marc Haine will engage your team, providing real-world and playful lessons to boost your people, productivity, and profits.

In this 60 or 90 minute keynote, your participants will learn how to recognize the various levels of employee engagement (and disengagement) to use for developing meaningful programs and incentives to bolster engagement and caring at every level.

Understanding the drivers of employee engagement and disengagement will give you the upper hand in defining the corporate culture that delivers superior results.

Ready to boost your people, productivity and profits?

Contact Marc

Consulting

Your franchisees are usually so entrenched in their business, they can’t see the forest for the trees. Daily crises have them switching priorities almost minute-to-minute. An unbiased outside perspective can help bring clarity to your brand’s vision, making it top-of-mind for your franchisees, while focussing their thinking and their future actions.

Marc’s speciality is helping to delve beneath the surface, peeling back the onion to expose capacity and passion within teams, and engineering show-stopping experiences your customers and staff deserve.

Ready to take your franchisee and customer experience to the next level?

Contact Marc

Workshops / Training / Facilitating

As a Professional Speaker / Trainer / Facilitator and an accredited Challenge Dialogue System™ Practitioner, Marc helps facilitate enabling and empowering transformative change. Using the time-based and challenge-focused system, he can help stakeholders create strategic plans that will support diverse groups in accomplishing complex tasks.

Marc’s fun and playful approach, encourages participants to uncover information, collaborate, and innovate while driving evolutionary thinking. By applying experiential and proven models to create information retention and application, participants can put theories and new practices into motion the very next day.

Are you ready for uncompromising long-term transformation?

Contact Marc

1-on-1 / Group Coaching

You have a plan, a direction, and a purpose. Now it’s all about creating measurable metrics and accountability to drive it forward.

Uncompromising transformation is hard. It means being uncomfortable. It means thinking differently, acting differently, and doing differently. But it is challenging to stay uncomfortable. Many people instigating purposeful change regress to previous beliefs and behaviours when the going gets tough.

Marc’s approach to group and one-on-one coaching is, “what gets measured, matters.” This creates a balanced scorecard, driven by objectives and learning/developmental opportunities to keep you and your team on course and purposeful.

Ready to take your or your team’s goals to the next level?

Contact Marc

Shared Experiences

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
Great enthusiasm! Marc has such a positive, caring attitude. He exudes passion and energy. Love it!
Benita Pedersen, All Fired Up Event Services
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

Client Highlights

Transform your level of service

Let’s explore what Marc can do for you and your organization.

Book A 30 Min Consult

Book Marc for your next event

Discover which one of Marc’s topics will be the best fit for your event.

See Marc's Speaking Topics