How to Build Trust in Your Business During a Crippling Crisis

With COVID restrictions just about lifted around the world, we have entered into an era  where trust is at an all-time low. Adding to the mistrust of governments and mass media, as we climb out of the devastation that seemed to be a two-year pandemic war, businesses are struggling to relearn their place. Learning how…

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The 5 Steps to Creating an Exceptional Customer Experience

According to Gallup, when customers don’t believe a business is meeting its promises, the business sees around a 19% decline. It’s unclear to me what that looks like month over month or year over year. Nor is it clear how this decline affects the lifetime spend and lifetime value of a business’ customers. But we…

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How To Create Interest Online With This Three Step Process

I get it…. If you’ve followed my content for any length of time, you’ve likely seen a swack (official terminology for ‘a lot’, ‘copious amounts.’ or, ‘doesn’t this guy ever stop?’) of my content…. What makes it even more frustrating is, if you shake your head and say, “Marc… I haven’t seen any of your…

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How to Connect with Your Team as a Leader

Do you find it difficult to connect with your team as a leader?  Employees can sense when there is a genuine disconnect when information is siloed or excessive. When information is conveyed in a detached, impersonal and unclear manner, they may feel frustrated. Plans could be derailed and crucial directions could be overlooked as a…

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If You’re Not Making Your Customers Happy, Change Your Strategy

I am a big believer in the trust bank account philosophy that Stephen Covey talks about in his 7 Habits of Highly Effective People. The theory is quite simple. Every time we deal with a  person or a business, we can deposit trust or withdraw trust from the trust bank account. If we become overdrawn,…

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Shared Experiences

Lyndi Hamon

Marc gave a really great presentation. He was engaging, relatable and has a great sense of humour, I was laughing throughout the presentation.

He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.


Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.
Lyndi Hamon, Electrologist, Event Attendee
Dr. Danie Botha
"Marc’s Leverage Design Thinking for Your Next Live Event workshop was a real game changer. Going into the 3-hour session as a “skeptic,” I left a “believer.” The fast-paced, hands-on approach and Marc’s enthusiasm, insight, and knowledge helped our group change how we now prepare for our next live event."
Danie Botha, Physician, Author, Speaker
I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I thought his presentation was very informative and provided a lot of insight into problem-solving in regards to some of the issues our industry deals with, specifically with clients.

He was a great speaker and enjoyed it very much, I feel as though Marc has had a lot of experience in the business industry and is genuine in wanting to help others with their businesses.

He had a few funny moments we all enjoyed too! I felt there was value in his presentation/training because I was able to relate and use it towards both of the businesses I have, Electrolysis and my Skincare line.
Susanne Bodevin, Director
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

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