Does Self-Service Mean No-Service

It’s 7:30 at night. It’s been a long day. I had been speaking at a conference in Calgary, Alberta, and now, after three days, I was heading home,  determined to be kissing my wife by 10:30 pm.  I stopped at a gas station before jumping on the highway to fill up. As is for most of the…


Tired of Losing Employees? Give them the Annual Review THEY Deserve!

The dreaded annual evaluation. If your company is like most organizations, you are mandated to complete an annual evaluation with your team members, or, each year, you fall victim to the annual evaluation process yourself. Depending on the mindset of the organization, this is either an uplifting, affirming process, or a chore that feels both demeaning and useless.…


“A Dime a Dozen” – Time to Make Change

“Employees are a dime a dozen.” Remember when we were told that? Back in the early 80’s, putting myself through school, like many, I worked at a local restaurant. Back then, the unemployment rate was so high; I had to compete for the job I had. To make matters worse, we had to stay in…


Give to Get at Your Next Conference

At a recent conference, I was sitting with someone I had just met. Joshua and I were from different worlds, in fact, we were from different sectors within the same industry. Yet, here we were, getting to know each other, finding common points of interest. Together, we started questioning why it seems like member engagement…


Duh! It’s Not About You!

On July 31, 2017, the airlines were dealt another blow. I say the “airlines” instead of “The airline,” or in this case, Air Transat, on purpose. I believe that every time we hear about airline mismanagement, in spite of what their “hospitality-centred” ads say, the public is made more aware of the airlines’ culture being…


Shared Experiences

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
Great enthusiasm! Marc has such a positive, caring attitude. He exudes passion and energy. Love it!
Benita Pedersen, All Fired Up Event Services
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

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