“A Dime a Dozen” – Time to Make Change

“Employees are a dime a dozen.”

Remember when we were told that?

Back in the early 80’s, putting myself through school, like many, I worked at a local restaurant. Back then, the unemployment rate was so high; I had to compete for the job I had. To make matters worse, we had to stay in that position no matter what – employment was too hard to find.

Those were the days where on-the-job bullying was commonplace. Where my boss, at the time, would openly yell at the staff when they made mistakes. He would make abusive comments meant to demean and ridicule members of “his staff”. Managers back then had the same disposition as Paul Gleason’s character, Richard Vernon on the Breakfast Club. “Mess with the bull, young man, and you’ll get the horns!” You know the type?

It’s All Good Now, Right?

Now team members are validated and respected. They are part of a team, a part of what makes YOU great. Right? I mean, after all, we fight tooth and nail for the employees we have. We take time to “onboard” them, investing hundreds of dollars in training them, providing them with the tools to efficiently do their jobs, and trust them to take care of our customers. Right?

I wish it were so.

I was amazed as I walked into a store, a well-known brand, and heard the late 20’s-something manager respond to his team member. The sales clerk, probably early 20’s, was asking for a regular schedule. She felt that since she was already working 40 hours per week, consistently, she deserved to be “put on schedule”, and as such should also get paid the “full time” wage. The Manager’s response:

“you’ll get what I give you, if you don’t like it, well… clerks are a dime a dozen!”

This kind of response, in fact, this kind of management is born from a lack of capacity to lead. It is a management style that is similar to a parent’s response, “because I said so!” People say and act this way when they feel they’ve lost all control and need to reassert themselves as the “boss”.

Unkind, uncaring and unfocused leadership will force team members out the door, while those that remain will be robbed of all motivation.

Invest That Dime For Change – All is not Lost

I decided to drop a dime and provide three suggestions to help to turn this situation around:

  1. Commit to training. You hired them, and you promoted them. Now you have to invest in them. The number one reason employees leave their job is because of their boss. Invest in your people, and you will always get more back.
  2. Walk the Talk. Even though we may talk a good game, behind closed doors, when a crisis hits, we might talk and act differently.  Shamefully in some instances. Whatever you are thinking about that employee: great, good, or otherwise, they will know it – so will their co-workers and their customers. If you want high performers, you need to THINK they are high performers and then TEACH and COACH them to become one.
  3. Invest in your capacity. Not strong on coaching? How about time management, conflict resolution or team building? Evaluate your own skill set and commit to making yourself a better leader. It’s never been easier to take a course, learn new skills and build better capacity. Then, take your learning and experiment to see what works.

When it comes to investing in yourself and your team, the one thing you can’t afford to do is nothing.

As leaders, let us commit that we will abolish the words and emotions behind “you are a dime a dozen.” If we can turn that phrase on end: your team will thank you, your customers will thank you, and your financial reports will thank you.

Drop a line in the comments below, to let me know how you have invested in your team to help them thrive.

Shared Experiences

Lyndi Hamon

Marc gave a really great presentation. He was engaging, relatable and has a great sense of humour, I was laughing throughout the presentation.

He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.

Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.
Lyndi Hamon, Electrologist, Event Attendee
Dr. Danie Botha
"Marc’s Leverage Design Thinking for Your Next Live Event workshop was a real game changer. Going into the 3-hour session as a “skeptic,” I left a “believer.” The fast-paced, hands-on approach and Marc’s enthusiasm, insight, and knowledge helped our group change how we now prepare for our next live event."
Danie Botha, Physician, Author, Speaker
I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structure it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humour meant that we ended up with excellent outcomes AND had a lot of fun along the way.
Kim McQuaite, Kim Communications
Marc’s breakout session was very informative, enjoyable, and presented in a humorous way. I recommend it highly.
Eva Bencsik, Mr. Printer
I thought his presentation was very informative and provided a lot of insight into problem-solving in regards to some of the issues our industry deals with, specifically with clients.

He was a great speaker and enjoyed it very much, I feel as though Marc has had a lot of experience in the business industry and is genuine in wanting to help others with their businesses.

He had a few funny moments we all enjoyed too! I felt there was value in his presentation/training because I was able to relate and use it towards both of the businesses I have, Electrolysis and my Skincare line.
Susanne Bodevin, Director
I just came out of Marc’s session on how to become an empathetic leader. I chose his session because as a manager, I get so caught up with my day-to-day responsibilities, that I have not been present with my team. Marc’s session today gave me strategies and systems to help me be more present, and more sensitive to the needs of my people.
Tracey Durant, South-Side Sobey’s
A few years ago I attended one of Marc’s workshops with a number of my front line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict arbitrator and still today find that I am able to utilize many of the ideas and techniques we learned in Marc’s session.
Jeff Millar, IGA Garden Markets
Marc's Dealing with Difficult People strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - made for a great day!
Tracy Preece, Bylaw Officer (former), Town of Devon
Marc Haine is emerging as one of the best motivational and inspirational speakers in Alberta. He is a masterful presenter and engages his audience with a positive and uplifting message. His trademark is "Dare to be the exception", and for groups and organizations that need to think - and act - "outside the box" should not hesitate to have Marc as their keynote speaker
Judge Brian Stevenson, Past International President, Lions Clubs International

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