Blog
“A Dime a Dozen” – Time to Make Change
“Employees are a dime a dozen.” Remember when we were told that? Back in the early 80’s, putting myself through school, like many, I worked at a local restaurant. Back then, the unemployment rate was so high; I had to compete for the job I had. To make matters worse,...
Duh! It’s Not About You!
How you respond to crises and the needs of your customers, reflects your values and dictates how your brand is perceived and represented. Your guest experiences count, especially when things aren't going according to plan. On July 31, 2017, the airlines were dealt...
Give to Get at Your Next Conference
At a recent conference, I was sitting with someone I had just met. Joshua and I were from different worlds, in fact, we were from different sectors within the same industry. Yet, here we were, getting to know each other, finding common points of interest. Together, we...


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