Blog

Cracking the Code of Customer Loyalty: It’s Time to ADORE Them
Have you ever met a business owner who operates on the belief that customer loyalty is a birthright? You know, the “We’re local, so they owe us their business” type? Or perhaps the “We’ve been around for decades; our customers should know better!” crowd? If you...

The Seven Keys to Unlocking the Perfect Speaker for Your Franchise Convention
I've been there... You've just made a huge investment in a keynote speaker. You are praying that you are going to give your franchisees the best-lived experience of skill development, entertainment, and unique insights that will drive your brand's success for the year...

7 Proven Strategies to Transform Your Workplace Culture and Boost Morale
It’s the meeting that could have been an email. The brainstorming session where one loud voice dominates. The quarterly goal-setting workshop, where enthusiasm starts strong but fizzles into frustration. Sound familiar? Every workplace struggles with the same...

Why Your Workplace Should Embrace “Community” Over a “Family” Culture
Let’s talk about one of those workplace clichés that makes me cringe every time I hear it. You’ve probably heard it before, maybe even said it: “We’re like one big happy family!” Yeah… except most families are neither big nor happy. The reality is that when...

Unlocking the Power of EVP: Why Employees Stay, and Why You Should Care
As business leaders, we’ve all asked ourselves this question at some point: “What makes people stay?” With talent moving from job to job faster than ever, it’s not just about keeping employees—it’s about creating a place they want to stay. And spoiler alert: it’s not...

The Art of Leadership: Directing Your Business with a Dash of Theatre
I am often asked about my book, LIGHTS! CAMERA! ACTION! Business Operational Excellence Through the Lens of Live Theatre. The premise is quite simple.... Essentially, running a business, any business, is akin to directing a complex live theatre production. Leaders...

True Intrapraneurship: How to Unlock Your Team’s True Potential
Picture a local coffee shop in your neighbourhood, outperforming giant chains despite having fewer resources. You might wonder how. The answer isn't just in the beans but in the mindset brewing behind the counter. This is a story about transcending the common...

7 Secrets of Unique Brands You Can Use to Stand Out in a Crowded Marketplace
What do legendary icons Apple, Nike, and Virgin have in common? These world-class brands are leading the pack in their respective industries and continue to make a mark. What's their secret? It turns out that these behemoths of the business world have a few tricks up...

Delivering Your Best Performance: The Art of Making a Difference
A Standing Ovation in Every Performance Imagine stepping onto a stage. The lights dim, and the audience hush. You deliver your lines passionately and with conviction. The audience erupts in applause and laughter. In my days as a chef, a restauranteur, a hotelier, and...

How to Stand Firm in Your Decision Making with Confidence and Conviction
Life is full of decisions. From what clothes we wear to the paths we choose in life, we are bombarded with choices that directly impact our existence every day. On average, an adult makes about 35,000 decisions in a day! Yet, it's the difficult decisions that weigh us...
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