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Marc HaineMarc Haine

I’m Marc Haine, service expert and master of experiences, driving operations excellence by daring people to cultivate a generous attitude and lead with love and kindness first.

I work with organization who want to build more engagement, create more buy-in, and build more loyalty, so that they can put on an award winning show every time they open their doors.

I do this by challenging the status quo within the corporate culture, shaking out complacency and providing new skills and competencies for the team.

If you believe in creating magical moments, let’s talk.

 Schedule a free, no obligation 30-minute call with Marc HERE

STAGING THE CUSTOMER EXPERIENCE: 

How Methods of Live Theatre can BOOST your People, Profits and Performance

"It's not the service you provide, but the experience you create with the service you provide." Marc Haine

It might seem strange, but service is ACTING, and in our context, ACTING is DOING
ACTING Professional
ACTING like you care
ACTING like the people you deal with are important
ACTING like nothing else matters
and
Teams ACTING as one

Beat out complacent teamwork and service.

Marc uses theatre methods to help teams reignite the CARE and ACTING required to ensure guest satisfaction, retention and loyalty.

His humorous presentation provides immediate strategies you can use to create and bolster an award-winning, show-stopping level of service your guests deserve.
 

Schedule a free, no obligation Power Call with Marc HERE 


 

"The material was pertinent and topical and Marc was able to make it fun and relevant to everyone in the room. "

Jeff Millar 
Manager of Devon IGA
 

 

DEALING WITH DP's (Difficult People)

Nobody likes a DP's - but they are all around us, both as guests and co-workers (and sometimes our boss), and we can't ignore them. They tend to be high-needs, sometimes rude, and very vocal. 

DP's are a fact of life!

Through hands-on exercises, storytelling, and role-playing attendees discover how to distance their emotions from difficult situations. They will learn how to empathetically deal with the Divas and use proven tools to diffuse the Divas and turn them into your most loyal fans. 

                                                              "Marc's strategies and content were so valuable I was able to successfully put them into practice the very next day while dealing with an irate citizen. He was happy, I was happy - Made for a great day!"

Tracy Preece, Bylaw Officer (former), Town of Devon

Note: If you don't have Difficult People in your organization or don't deal with them as guests, customers or clients, then this presentation is not for you. 

 

Schedule a free, no obligation Power Call with Marc HERE 


 

 

LIGHTS, CAMERA, ACTION - PUTTING ON A SHOW YOUR GUESTS DESERVE

Every time you open your doors to the public, you are on show. Are you ready to take the stage? More importantly, is your team ready?

This is the perfect session for owners, entrepreneurs, managers and supervisors who need grass-roots solutions to becoming more competitive in their marketplace.

Attendees will get 3 major strategies that they can apply immediately to:
  • view their business through the eyes of their Guest (customer, client, etc)
  • define what's important to build and sustain their business
  • Tools to help train employees to a better standard.

This energetic, action-packed presentation will reignite your critical eye for your standards. Armed with a renewed commitment, your organization will reap immediate rewards.

Your team will leave this session with a capacity to WOW your customers!
Schedule a free, no obligation Power Call with Marc HERE