UA-116929414-1
Your browser version is outdated. We recommend that you update your browser to the latest version.

I’m Marc Haine, service expert and master of experiences, driving operations excellence by daring people to cultivate a generous attitude Marc Haine - Service expert and master of experiencesMarc Haine - Service expert and master of experiencesand lead with love and kindness first.

I help organizations who struggle with high turnover and low employee engagement who are looking to attract and retain the very best talent.

I do this by challenging the status quo within the corporate culture, shaking out the complacency and providing new skills and competencies for the team.

If you believe in creating magical moments, let’s talk.

 Schedule a free, no obligation 30-minute call with Marc HERE

Dime a Dozen...

Time to Make Change

In the 1980's, when unemployment was at an all-time high, Managers and Supervisors were the almighty. 

I learned very quickly that if I was told to jump, I could not ask "Why?" I Had to Ask, "How high?"

Thank goodness those days are gone... or are they?

... continue reading

Does Self-Service Mean No Service?

It’s 7:30 at night. It’s been a long day. I had been speaking at a conference in Calgary, Alberta, and now, after three days, I was heading home,  determined to be kissing my wife by 10:30 pm.  I stopped at a gas station before jumping on the highway to fill up.

As is for most of the gas stations in major cities, I had to pay at the pump. Credit Card in, straining to see the display (it was -17 Celsius, the Fahrenheit equivalent was, "Frigin' Cold"). The little screen slowly phased to the next, “Please remove .”

Being a compliant human, I did what this machine told me to do..

...continue reading

Annual Reviews 2.0

The dreaded annual evaluation.  

 If your company is like most organizations, you are mandated to complete an annual evaluation with your team members, or, each year, you fall victim to the annual evaluation process yourself.  

 Depending on the mindset of the organization, this is either an uplifting, affirming process, or a chore that feels both demeaning and useless. 

...continue reading